Pulling Back the Curtain on Customer Service & Ethics in New Zealand

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Pulling Back the Curtain on Customer Service & Ethics in New Zealand

News, reviews and commentary on the good, the bad and the ugly . . . we shine a congratulatory light on enterprises (including government agencies) that hold themselves to a high standard . . . and we expose those that don't.

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EXPOSE: THE KILLING OF HARRY KELLY

A Case Study in a Lethal Dose of Institutional Fraud by Massey University’s “Companion Animal Hospital"

26 part Collection of articles represents ongoing coverage of a shameful clinical crime and related deep, shamelessly executed deception. 

New Zealand News, Reviews & Commentary

by Jordan Kelly • 26 September 2026
The Ministry of Education Charlatans Ain't Got Nuthin' on Massey's Director of 'Governance and Assurance'
by Jordan Kelly • 22 September 2026
'Student Education': The Happy, Perfectly Viable Little Dog (& Paying Client's Pet) These Cretins Tortured, Overdosed, Killed & Lied About Having Done So THREE MONTHS IN WAITING FOR A RESPONSE FROM JON 'WHOLLY UNFOUNDED' HUXLEY AND MISSING-IN-ACTION VICE-CHANCELLOR PIERRE VENTER.
by Jordan Kelly • 9 September 2026
And A Reminder to Massey: I Will Continue Exposing the Dark Underbelly of Your Despicable Institution Until Every Pet Owner in New Zealand Is Warned & Every Potential Student Is Made Aware of Precisely What You 'Teach' _______________________________________________________________
by Jordan Kelly • 9 September 2026
Weak, Collusive or Both? MPI 'Investigators' Had A 342-Page Dossier of Hard Evidence (& Hundreds of Other Documents) FOR MONTHS . . . And Suddenly Handed It Off to the Demonstrably Collusive Vet Council, with One Weak-Willed Sentence and No Explanation. So . . . What Happened, Mr Director General?
by Jordan Kelly • 9 September 2026
MORAL INJURY OR EQUALLY EVIL? Massey Vet Students on December 1: Were You Deceived . . . or Participants In the Deception? (PART ONE) UPDATE 9.9.26 (For any intending student, parent funding a student, or careers advisor, wanting to ensure quality and ethical veterinary education, here's your warning): The Massey "neurologist" and veterinary "educator"who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: "Dr" Anita Shea. Shea's apparent (or convenient) inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted fellow "educator" " Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content . The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL young persons seeking an ethical and competent education in veterinary science, to look elsewhere for your studies.
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern the distinction between "sedated" and "demented" with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills") vehemently urges all pet owners to avoid any contact with this "clinician" - who, in the author's opinion is incomprehensibly incompetent, or utterly monstrous. Or perhaps, both. THIRD UPDATE: Since the original January 16 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved, the day shift clinician who delivered the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava. She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life . However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion — after "teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming — were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog. The identities of the night shift veterinarian and ICU staff responsible for the overnight overdosing described in this article — the repeated, catastrophic levels of contraindicated administration of Gabapentin and Prevomax to a renally-compromised patient between approximately midnight and 9am on December 1, 2025 — remain unknown and actively withheld by Massey. If you were on duty in Massey's Companion Animal Hospital ICU on the night of November 30 into December 1, 2025, or if you have knowledge of who was, this investigation would like to hear from you. UPDATE TO READERS: Since writing this article, my continuing research has indicated that Harry was likely not only simply sedated (and massively so) for the sake of the ICU staff's convenience, but also to facilitate a multiplicity of training procedures to be conducted upon him - with the intention that the fronting clinician, "Steffi", would present him as requiring urgent "euthanasia" through a sudden natural decline in his condition. Unfortunately, for Massey management and personnel, I have not only my own memory of him standing strongly on his back legs in his ICU cage at midnight and reaching through the door for comfort, but also now a video of him actively "circling" on the ICU floor, just hours before he was presented to me in a flacid, semi-comatose state with no viable explanation other than some supposedly nature decline. UPDATE TO THE UPDATE : The above indications have not only since been confirmed , but what actually happened to Harry was far worse, and constituted much more than gross malpractice. My latest findings move the entire matter squarely into the category of malfeasance - both at the clinical level and at the highest levels of Massey's management. The Reckless Practice of 'Convenience Sedation' & the True Cost of Clinical Apathy
by Jordan Kelly • 8 September 2026
8.9.26 UPDATE: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern the distinction between "sedated" and "demented" with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills") vehemently urges all pet owners to avoid any contact with this "clinician" - who, in the author's opinion is incomprehensibly incompetent, or utterly monstrous. Or perhaps, both. UPDATE: Since the original January 31 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who delivered the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava. She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life . However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after " teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . From Lethal Incompetence and Malpractice . . . to Withholding of Life-Saving Corrective Action in Favour of Utilisation As A Teaching Aid . . . to A Fraudulent Diagnosis . . . to A Coerced 'Euthanasia' to Destroy the Evidence . . . to Management Malfeasance At the Highest Levels
by Jordan Kelly • 8 September 2026
An Expert Contributed Commentary UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent (or convenient) inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted " Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content . The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous.
by Jordan Kelly • 8 September 2026
Readers following the coverage of my attempts to get to the bottom of what happened to my beloved little papillon, Harry, with whom I was extraordinarily closely bonded, will know that: (A) The rot in Massey University’s Companion Animal “Hospital” (CAH) runs deep. (B) Honesty and transparency is not their policy. Denial, dismissal, stonewalling, legal threats and intimidation are. (C) Animals aren’t safe there, with cruelty embedded in “care”, and your property (as your pet legally is) not considered your property at all, as far as Massey, its CAH staff and management are concerned. Your pet is theirs ; to do with as they please, according to their mindset and their modus operandi. And if that involves catastrophic levels of unauthorised, contraindicated, convenience sedation to facilitate their use of your pet in monetised student video collections (including on private cell phones, and to which you will be given no access), this too, according to Massey, is its own God-given right and “best practice” Standard Operating Procedure. (D) “Informed Consent” has a very different meaning in the Massey playbook to that which is generally deemed its accepted definition. (E) “Accountability” is a foreign concept and not one with which they have any intention of becoming acquainted. (F) Laws – including those governing animal welfare, property conversion and more – are not only optional, in Massey’s case, they simply don’t apply. In fact, they appear blissfully ignorant of them according to my (and Harry's) experience. You know all that. You’ve read about it here , here , here , here , here , here , here , here and in most of my other now 30+ articles covering the numerous different sub-atrocities within the overall atrocity that was the demise and disposal of my precious little Harry. Actually, "atrocious" doesn't come anywhere near to being an adequate adjective. Despite having been a professional writer since I was 16 and having upwards of 25 published books under my belt, I don't actually have an adjective that's adequate for the pure evil that was perpetrated upon Harry . . . and, by extension, me . There is not one word or one phrase that can sufficiently convey the depth and breadth of the sheer, unadulterated wickedness that festers without restraint within the walls of Massey University's Companion Animal "Hospital". What you, my readers (or those of you not on Massey's massive legal team payroll) didn’t yet know – because I didn’t yet know – is that record and evidence tampering (which, for any other New Zealand citizen would attract jail time of up to 10 years under the Crimes Act 1961 Section 258 (Altering document with intent to deceive) or Section 260 (Falsifying registers) , and/or a $10,000 fine under the Privacy Act Section 212(2)(b) - appears also to be included in the “we’re exempt” culture of Massey and its veterinary “hospital” staff. Note to Readers: The above laws aren't some hypothetical, bottom-drawer, dusty old legal tracts in archaic library textbooks. They're real, "living" laws that apply to every individual in our country. And today, they are being made to apply to Dr Stephanie Rigg and her "colleagues" who falsified Harry's records to create a cover-up of what they did to him . . . and to me. I will, duly, see Dr Rigg and her associates in Court. Dissecting the Cover-Up: Massey’s Metadata of Deception But back to what readers do know for a moment: You’ll know that I’ve been in the battle of battles for the past two months to extract Harry’s full records (or anything approaching them) from Massey’s Legal and Governance department. HOWEVER . . . there was one thing I hadn’t known how to decipher that they actually had finally drip-fed to me. It was File Name: Patient Change Log (Field-Level Audit) . I’ve been learning a lot about veterinary science, record-keeping, and law in general lately. Not because I wanted to. But because if you want to figure out how deep the rot really runs at Massey, you kind of have to. So I’ve learned a bit about how to decipher clinical metadata. Just e nough to realise that this Patient Change Log (Field-Level Audit) is exactly where the digital fingerprints of a cover-up are hiding. Despite the fact that this document has as much redacted as it shows (probably more), with ALL staff names and positions blacked out, for example -I still found four distinct “smoking gun” entries in these otherwise heavily-redacted metadata logs. BIG. FAT. SMOKING. GUNS. that amounted to one undeniable overall conclusion: This document isn’t a clinical record so much as it’s a literal crime scene . There were already so many dodgy inconsistencies in the few items I'd managed to pull out of Massey to that point (as I've documented in various of my preceding articles). But this document is where, undeniably, the bodies are buried. You just need to know which clod of dirt to look under. Hidden in Plain Sight . . . In A Little Thing Called the Metadata (That the Average Pet Owner Wouldn't Even Know Existed ) There are four hidden but key findings demonstrating that the entire timeline of Harry’s “experience” in that hellhole were was orchestrated, and the sudden "neurological event/decline" exit strategy planned for him were a total fabrication. And that fabrication had a start time. (For this start time we will initially revert our focus back to Massey's previously-supplied "Clinical Summary" (in all its dodginess) . . . We will then lead from the immediately below into the afore-mentioned "Patient Change Log (Field-Level Audit)". Bear with me. I promise not to let this get boring). Well, one of two start times. Either: (1) The 8.38am disconnection of his (with, by-then, the TWO 750% overdoses of the renally contraindicated convenience sedative with which the "crying dog"-sensitive ICU staff had plied him overnight) now life-essential IV fluids (8.5 hours into the prescribed 24-hour protocol that they charged me for). And/or: (2) When the day shift ICU "vet" arrived at 9am and decided a THIRD 750% overdose would be a strategic way do deal with a clearly already massively overdosed little 3.8kg, 15-year-old, dehydrated dog. Now WHY would any vet take such a decision? Well, for legal purposes, of course (remembering that the Venerable Dean Jon Huxley and the obviously not- so-new-broom Vice-Chancellor Pierre Venter, have all the money in the public purse to pay their top-tier external legal counsel . . . and by gum, there are enough of the buggers, if this site's analytics are anything to be guided by), I will precede the following by stating that these are my conclusions, made on the basis of the collation and evaluation of the information before me. That said, what I know of my readers is this: You are no intellectual slouches. Feel free to let me know if you can come up with any other conclusion from the information (complete with now numerous "receipts") that I have thus far presented, most especially here and here , and most tellingly of all, in today's expose. R emember, though, I held the ultimate evidence in my arms at 6pm on December 1 . . . and, some 45 minutes later, I let them take it (safely, for them) away from me, just like Harry's (the literal body of evidence) life had just been taken from him. Little Numerals that Tell A BIG Story The plan for Harry's manufactured exit is not so much written into the records, as it is revealed by the tampering with the logs. They lay bare the lead vet’s apparent plan that his life would come to an abrupt end by the pre-scheduled time of (well, they couldn't quite get consistency in the logs regarding the exact minute, but by the absolute latest time of) 17:00 hours i.e. 5pm . . . assumedly, the end of the day shift on December 1. Just in time to mark him "Deceased" and seal off the records of this catastrophically overdosed patient, before the next shift came on, saw his records, and someone started asking the immediately necessary, and certainly appropriate, questions. And those questions would (0R SHOULD ) have included , but would certainly not have been limited to: How long has this dog been in this state? Why hasn't any rescue and remediation protocol been undertaken? Why was he given yet ANOTHER administration of 50mg of Gabapentin at 09:00 hours after the preceding two during night shift? Why is he disconnected from his IV fluids? Who approved that and why? (And if they knew he'd starred in a multi-video student film festival that morning): Was he taken out of his cage and handled in this state? When did he last drink? Was he given any food before he entered this near-comatose state? Does the owner know of the overdoses and the state he's in? Have you filled in an incident report? Have any emergency specialists been called in for advice? and, no doubt, many more questions. OR . . . maybe not. It depends if the rot in that ICU is fully immersive, or if it's concentrated on Dr Stephanie Rigg's day shift and the ICU shift staff of the preceding (November 30) night. But none of those questions could be asked and none of that could happen. The day shift - led by "Dr" Rigg ("Steffi") - wasn't about to let it happen. Thus, the pre-timestamped, just before end-of-shift, Time of Death entered into the "Euthanasia Authorisation" form that they had all queued up for me long before I ever arrived at that Godforsaken facility that fated December 1 afternoon.
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous. UPDATE: Since the original February 15 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who delivered the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava . She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life . However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after " teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . My investigation to uncover the names of the ICU staff who, on the night of November 30 , began the catastrophic repeated sedative cocktail overdosing , will continue. As will my endeavours to determine - what I believe is the near-certainty of the fact and the identities of whom administered - the undocumented continuance of the sedation prior to my arrival and the plan to present Harry falsely to me as having suffered some sudden "neurological" event or decline . . . so that I would sign the form for his immediate "euthanasia" . This Is What Happens When Massey Thinks THEY Own Your Dog & Can Do With Him As They Please (You Just Pay the Invoice) At This Appalling, Unaccountable Veterinary House of Horrors (LATEST PROOF OF 'LAB RAT' TREATMENT HERE )
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern the distinction between "sedated" and "demented" with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills") vehemently urges all pet owners to avoid any contact with this "clinician" - who, in the author's opinion is incomprehensibly incompetent, or utterly monstrous. Or perhaps, both. UPDATE: Since the original January 21 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who peddled Shea's fraudulent diagnosis, and who "administered" the lethal injection (ripping the cap off the syringe with her teeth, such is her way) has been identified by her full name: Dr Steffi Maja Jalava . She is far from the only person culpable for the torture, the fraud, and the fully unnecessary termination of Harry's life . However, Jalava's peddling of Shea's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after she and Shea had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - was the fraudulent basis upon which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . My investigation to uncover the names of the ICU staff who, on the night of November 30 , began the catastrophic repeated sedative cocktail overdosing , will continue. As will my endeavours to determine - what is the now-certainty of the fact and the identities of whom administered - the undocumented continuance of the sedation prior to my arrival in order to facilitate the plan to present Harry falsely to me as having suffered some sudden "neurological" event or decline . . . so that I would sign the form for his immediate "euthanasia" . Off-the-Charts Evil: New Zealand's Veterinary House of Horrors . . A Pet Parent's Victim Impact Statement
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous. UPDATE: Since the original February 17 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who promoted the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava . She is far from the only person culpable for the torture, the fraud, and the fully unnecessary termination of Harry's life . However, Jalava's promotion of the completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after " teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . My investigation to uncover the names of the ICU staff who, on the night of November 30 , began the catastrophic repeated sedative cocktail overdosing , will continue. As will my endeavours to determine - what I believe is the near-certainty of the fact and the identities of whom administered - the undocumented continuance of the sedation prior to my arrival in order to facilitate the plan to present Harry falsely to me as having suffered some sudden "neurological" event or decline . . . so that I would sign the form for his immediate "euthanasia" . The falsification of clinical records designed to bury this evidence — including the December 3 data scrub and the manipulation of Harry's Patient Change Log — is the subject of Police Report OR-2484821N. Harry WAS A Marked Dog. I Had Hoped Massey Vet Staff Couldn't Have Been Any More Wicked Than They'd Already Been Caught Out Being. But YES , Actually, They COULD .
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern between "sedated" and "demented" with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills") vehemently urges all pet owners to avoid any contact with this "clinician" - who, in the author's opinion is incomprehensibly incompetent, or utterly monstrous. Or perhaps, both. UPDATE: Since the original January 16 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved, the clinician who delivered the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava. She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life. However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after "teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog. "Dr" Jalava is the one who (a) set up the extreme and non-negotiable false urgency and engineering of the "immediate euthanasia required" ruse, and (b) persistently ran roughshod over my protestations that I was acutely sleep-deprived and not in a position to consent to an irreversible action of this gravity. Being Refused the Right of A Second, External Opinion Cost My Beloved Dog His Life . . . Quite Unnecessarily
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous. UPDATE: Since the original January 20 publication of this article, the "clinician" who promoted the fraudulent diagnosis and administered the lethal injection (whose clinical standards and ethics might have been obvious through her animalistic display of ripping the cap off the syringe with her teeth) has been identified by her full name: Dr Steffi Maja Jalava. She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life. However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after "teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog. Did Holding Massey to Account for Negligence Lead to Their Decision to Catastrophically Overdose & Abuse My Dog, Then Dupe Me Into Consenting to His Death?
by Jordan Kelly • 8 September 2026
Algorithmic Truth: Critical Evaluation of the Clinical Narrative Through Forensic AI Analysis
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent (and convenient) inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous. UPDATE: Since the original February 12 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who proffered the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava . She is far from the only person culpable for the torture, the fraud, and the fully unnecessary termination of Harry's life . However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after " teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . My investigation to uncover the names of the ICU staff who, on the night of November 30 , began the catastrophic repeated sedative cocktail overdosing , will continue. As will my endeavours to determine - what I believe is the near-certainty of the fact and the identities of whom administered - the undocumented continuance of the sedation prior to my arrival in order to facilitate the plan to present Harry falsely to me as having suffered some sudden "neurological" event or decline . . . so that I would sign the form for his immediate "euthanasia" . My Precious Little Boy Died Needlessly, In Intense Physical, Mental & Emotional Agony . . . After Massive Overdosing, Intense Cruelty & Intentionally False Diagnosis by Massey 'Vet' (So Called) to Enable His 'Disposal' After Lab Rat-Style Experimentation
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous. UPDATE: Since the original January 20 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who promoted the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava . She is far from the only person culpable for the torture, the fraud, and the fully unnecessary termination of Harry's life . However, Jalava's promotion of the completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after " teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . My investigation to uncover the names of the ICU staff who, on the night of November 30 , began the catastrophic repeated sedative cocktail overdosing , will continue. As will my endeavours to determine - what I believe is the near-certainty of the fact and the identities of whom administered - the undocumented continuance of the sedation prior to my arrival in order to facilitate the plan to present Harry falsely to me as having suffered some sudden "neurological" event or decline . . . so that I would sign the form for his immediate "euthanasia" . Why I Deserve (ALMOST) Every Ounce of the Excruciating Pain I’m In
by Jordan Kelly • 8 September 2026
UPDATE 8.9.26: The Massey "neurologist" who apparently (or conveniently) can't tell a "demented" dog from a catastrophically (contraindicated) sedative-overdosed dog, has been named: She is "Dr" Anita Shea. Shea's apparent (or convenient) inability to discern between a "sedated" dog and a "demented" dog, with said dog on a table in front of her, greatly assisted "Dr" Steffi Jalava in her prolonged and intensive coercion of the owner for Harry's immediate (and as it later transpired, totally without cause) destruction, following Jalava's utilisation of him as a live teaching prop and as student "educational" video content. The author (and owner of the precious NON-"demented" little papillon who was sent to a totally unnecessary death based on Shea's "diagnostic skills" and collusion with Jalava) vehemently urges ALL pet owners to avoid any contact with these "clinicians" - who, in the author's opinion are incomprehensibly incompetent but worse and even more so, utterly monstrous. UPDATE: Since the original January 30 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved , the clinician who promoted the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava . She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life . However, Jalava's promotion of the completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion - after " teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming - were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog . My investigation to uncover the names of the ICU staff who, on the night of November 30 , began the catastrophic repeated sedative cocktail overdosing , will continue. As will my endeavours to determine - what I believe is the near-certainty of the fact and the identities of whom administered - the undocumented continuance of the sedation prior to my arrival in order to facilitate the plan to present Harry falsely to me as having suffered some sudden "neurological" event or decline . . . so that I would sign the form for his immediate "euthanasia" . A VITAL & URGENT WARNING TO PET PARENTS EVERYWHERE
by Jordan Kelly • 7 September 2026
No Blame; It's All A Game . . . A Fully Stacked Deck Designed to Make A Joke of the Very Concept of 'Accountability'
by Jordan Kelly • 27 July 2026
Fellow Pet Owners & Followers of the Harry Kelly Case . . . and the Collusive Machinations of the Veterinary Sector’s ‘Regulatory’ Environment
by Jordan Kelly • 19 July 2026
This Is Harry. Remember His Face, Massey, You Bastards.
by Jordan Kelly • 19 July 2026
Jodie Banner, the Information is the Information. Who Do You Need to 'Consult' With, Have It Sanitised By, Re-Engineered By, Strategised By, or Created By, Before You Finally Release Something to Me?
by Jordan Kelly • 17 July 2026
The Multiple Hidden Liabilities in Every Massey Referral: What Vets and Pet Owners Need to Know
by Jordan Kelly • 15 July 2026
Massey University Council Members: Ya'll Look So Happy. Do You Care that Your 'Massey-Happiness' Certainly Doesn't Extend to those Paying for Your Institution's 'Services'?
by Jordan Kelly • 6 July 2026
Is VCNZ Running A Protection Racket to (a) Cover for Licensed Staff It's Mandated to Hold Accountable, or (b) Cover for A Major Veterinary 'Hospital' Operating Its ICU with NO Qualified Veterinarians on its Evening Shifts and Night Shifts, or (c) BOTH? One Month Later . . . VCNZ Won't Answer and Nor Will Massey . . . So What Does that Indicate?
by Jordan Kelly • 6 July 2026
Public & Donor Megafunds Not Spent on Fixing the Root Cause of Massey's Veterinary Practices and Ethics Problems. No, No. Spent Working Out How to Shut Me Up About What They Did to My Dog . . . So Other Pet Owners Don't Learn What Goes On At Its 'Companion Animal Hospital'
by Jordan Kelly • 29 June 2026
' Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has. ' - Margaret Mead (And with zero doubt, what's going on at Massey University's Companion Animal 'Hospital' Needs A World of Urgent Change . . . to Stop More Pets Being Subjected to Huxley's House of Veterinary Horrors )
by Jordan Kelly • 18 June 2026
Bypassing Managerial Stonewalling at AVBC, AVMA & RCVS to Alert Accreditors' Directors of their Directorial Liability Obligations
by Jordan Kelly • 15 June 2026
Entering Massey University's Companion Animal 'Hospital' Is A High-Risk & Potentially Lethal Proposition for Your Pets . . . THINK TWICE
by Jordan Kelly • 9 June 2026
Clients Have NO Idea You're Using Their Pets for Unethical, Unauthorised, Lethal Student Activities and Filming
by Jordan Kelly • 9 June 2026
UPDATE 15.6.26: The web has spun wider still. Professor Jan Thomas, Massey University's Vice-Chancellor from January 2017 to January 2026 - the presiding VC when the Harry Kelly atrocity occurred (November 30/December 1, 2025) – takes up the position of Chair of the Australasian Veterinary Boards Council (AVBC), one of the three agencies accrediting the Massey facility, effective 1 July 2026. _____________ UPDATED 9.6.26: The Web Spun Wide Again. And Caught All. Again.
by Jordan Kelly • 9 June 2026
The Spotlight Is Back on You, McLachlan. Where It Should Have Stayed.
by Jordan Kelly • 8 June 2026
Panicked Rearguard Action: Exposing the Toxic, Uncontrolled Culture Operating Inside Massey University’s Veterinary ICU
by Jordan Kelly • 7 June 2026
As I've Warned in Previous Articles, It Didn't Start with Harry and, If Something Isn't Done About Massey's Veterinary Teaching Hospital aka 'Companion Animal Hospital', It Won't End with Him, Either.
by Jordan Kelly • 7 June 2026
Undoctoring Massey's Not-So-Masterful (& Substantially Fabricated) 'Clinical Summary'
by Jordan Kelly • 6 June 2026
The 'Euthanasia' that I Later Learned Was NOT A 'Euthanasia' At All . . . But the Flawless, Final Execution of An Utterly Evil Pharmacologically-Engineered 'Strategy' by 'Dr' Steffi Jalava . . . and An Assistant . . . But WHO Was That Assistant? 
by Jordan Kelly • 1 June 2026
Compassion vs Cruelty . . . Spot the Difference
by Jordan Kelly • 28 May 2026
With A Ministry of Primary Industries' Animal Welfare Investigation Closing In, It's Finally Time to Speak Out and Tell Things Like They Really Happened
by Jordan Kelly • 28 May 2026
Is the VCNZ's 'Code of Professional Conduct for Veterinarians' A Document to Be Taken Seriously . . . Or Isn't It? UPDATE: Since the original January 17 writing and publication of this article, the veterinarian identified herein as "Steffi" has been identified by her full name: Dr Steffi Maja Jalava. Additionally, the many further breaches of multiple Acts and professional codes that have revealed themselves in the course of this ongoing investigation will be covered in a forthcoming, fully updated version of this article.
by Jordan Kelly • 24 May 2026
Making Massey's Monsters Accountable Internationally & Calling For Good to Ultimately Come Out of Sheer Evil
by Jordan Kelly • 23 May 2026
How Long Are You Going to Keep Up the Deaf, Dumb & Blind Deflective Stance, AVMA's Dr Morello? The Institution You Accredit Is Now Under Government Investigation. Your 'Not Systemic' Dismissal No Longer Holds. 
by Jordan Kelly • 16 May 2026
You BITCHES and Your Slap-Happy, Unaccountable 'Convenience Sedation' Go-To Practices. This Was My Deeply Beloved Harry . . . Who Was A Completely Normal Little Dog Just 15 Hours Earlier As He Stood Up In His ICU Cage Crying for the Comfort You Refused to Give Him . . . and Medically, Needing Nothing More Than the Urgent Rehydration He'd Been Admitted for . . . and That You Charged Me For But Didn't Give Him . . . Drugging Him Instead, for Your Student Filmfest . . . Which Was Easier for You and More Profitable for the University.
by Jordan Kelly • 7 May 2026
How Do You Sleep At Night, Shields and McLachlan? How About Doing the Right Thing for Once in the History of Your Deeply Conflicted & Intentionally Useless Organisation?
by Jordan Kelly • 7 May 2026
Here's Why Pet Owners Need to Stick to Their Guns When It Comes to Massey's Evasion of Accountability . . . Because Unless You Do What I'm Doing, This Is How Pets Will Continue to End Up After A 'Stay' in Massey's Companion Animal 'Hospital'
by Jordan Kelly • 7 May 2026
Massey's Latest Sleight of Hand: SO Tiresome. They Expect Us to Believe they Haven't Spent A Dime on Legal Fees. They Just Tweaked the Scope of the OIA. SO Transparent.
by Jordan Kelly • 6 May 2026
Oh Gosh . . . What A Coincidence . . . Same Date, Same Slippery 'Strategy', Same Low-Character and Totally Transparent Category of Ploy
by Jordan Kelly • 5 May 2026
No . . . All Wasn't Quiet on the Western Front . . . Just on the Publishing Front While I Undertook the Most Emotionally Challenging Exercise I've Ever Undertaken In My Entire Career.
by Jordan Kelly • 27 April 2026
Does Your Vet REALLY Only Have One Option When Your Pet Needs Specialist Care? The Answer Might Surprise You . . . Along With What That Perceived Monopoly Has Been Costing New Zealand's Pets.
by Jordan Kelly • 7 April 2026
Reader Feedback: ‘Imagine If These Massey "Vets" Had Become Doctors’ . . . And Some VERY Bad News for those ‘Vets’ (And Those Who Aren’t Licensed, Too)
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Editor & Chief Reviewer

I’m Jordan Kelly – a marketing communications operative, international industry researcher, competitive intelligence analyst, former journalist and ministerial press officer and, in more recent decades, a business development strategist. I'm also a multiple-times published author in the sphere of high-value B2B (Business-to-Business) and B2G (Business to Government) account acquisition.


Most importantly of all, though, I’m a quality-conscious consumer of products and services. And, just like you, I’m also a patron of the many and varied government, or government-funded, services we all find ourselves using either because we want to or because we have to.


The Customer & The Constituent NZ is a platform intended to highlight the enormous scope for New Zealand enterprises of all types (including the various vessels of government) to enjoy the fruits of 'upping their game' in customer service and operating ethics.


Here, I provide regular commentary on my own personal experiences and observations, on those of my readers, and on what’s relevant in today’s news cycle. I also bring you the expertise and insights of my regularly expanding collective of specialist columnists and commentators.

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