Pulling Back the Curtain on Customer Service Culture in New Zealand

AI & Robotics Expert Provides Commentary on Skinny's New 'Brand Ambassador'

Well, THIS Is Fair, Isn't It?!

Err . . . No Conflict of Interest Here, At All?

You Know It's Bad When Even Mainstream Medical Journals Are Forced to Report On It

More on the BUPA international chain of houses-of-horror . . .

I've Been Tracking Abuse-in-Aged-Care-Facilities for A While Now . . . and Something HAS to Be Done About this Almighty Horror Show

I'm SO Glad I Manage to Survive Without A Cell Phone . . .

Breathing in Foul-Smelling Emissions from Over the Fence? House Filling up with Toxic Fumes? Getting Your Washing Smoked Out? Here Are Your Rights.

Americans are in love with Karoline Leavitt, the new, 27-year-old Whitehouse Press Secretary. She is eloquent, has a razor-sharp wit and a speed-of-light response formulation time, is meticulously prepared . . . and is fiercely loyal to the boss. However . . . At this morning's press briefing she showed a crack - a potential big negative -in her otherwise impeccable and impenetrable modus operandi. The layman audience didn't pick it up; the glowing compliments continued to avalanche in. But I saw a hint of the old politician and traditional press secretary sleight of hand: When a reporter asked her about the seriousness of tonight's deadline for all Federal government staff to respond to Elon Musk's / DOGE's "send us 5 things you did last week" V2 email, she pulled out the old "reframe the question and monologue it back to something positive and be emphatic to take the emphasis off your redirection" trick. (It's between 9.47 minutes and 13.54 minutes in. Particularly note the clarity and simplicity of the second reporter's key question i.e. will Federal employees be fired if they ignore Musk's email for a second time ? Watch .) There it was . . . that tired old advice STILL given out to politicians by their media training PR consultant hacks. I've commented on this previously here . And while I think it's disingenuous to do it at all, it's wholly inadvisable to do it if you're not particularly good at it. Under the headline, ' Minister of Police vs Jack Tame ', I gave an in-action example, including with the link to the interview and the timestamp at which Mitchell embarrassed himself mightily (albeit he bulldozed on, completely oblivious). While Leavitt employed the technique (which I prefer to call a "tactic") skilfully, that skill was more of a mechanical one in her case.. Whereas, when Trump uses it (which he does frequently), he's a master at it. His charismatic natural slide into an alternative impassioned point or story is so natural. So, well . . . Trump. Trump will always get away with it. It's baked into his style. But Leavitt will only get away with it for as long as the puppy love phase lasts and her halo continues to shine so brightly. At some point, if she employs it too regularly, the average citizen out there in viewer land will realise that she's not actually answering the question. I don't think she'll ever be seen as negatively as Biden's "press secretary" (if you could call her that) Karine Jean-Pierre, of course, but Leavitt's podium is at such a currently great height that she has a long way to fall if she does. Notwithstanding her exuberant youth, captivating good looks and "don't fck with me" forceful manner, there's one thing that pisses off the press and the punters alike. And that's repeatedly not giving straight answers to straight questions. So it was a disappointment to see her pull this one out the bag so early in her tenure as hallowed Whitehouse Press Secretary - since its emergence doesn't augur well going forward. I mean, just to know that she would resort to it whenever she felt it expedient. The Observational Minutiae By way of further observation, watch carefully as the second reporter comes in with a determination to get the straight answer the first one didn't succeed in getting. At this point, if you're a keen observer of human behaviour and responses, you'll notice Leavitt is slightly pushed off her confident footing. She makes two grammatical stumbles: she first said "Elon come in" instead of "Elon came in". Then she transposed two words slightly further on. When the second reporter kept pressing her, she defensively snapped, "Are my press briefings not good enough for you, Jackie?" Not good. She doesn't like being pressed so hard. She needs to get used to it, or there'll be an increasing number of moments when she comes at least slightly unstuck behind the podium. 

JUST IN: PRESS RELEASE FROM THE OFFICE OF REPUBLICAN SENATOR MIKE LEE OF UTAH. Calling for the United States' complete withdrawal from the UN, Republican Senator Mike Lee of Utah has introduced the Disengaging Entirely from the United Nations Debacle (DEFUND) Act ,. The DEFUND Act "addresses grave issues of national sovereignty and fiscal accountability which have plagued US. involvement in the UN". Co-sponsored in the Senate by Republican Senators Marsha Blackburn and Rick Scott, House Armed Services Committee Chairman Mike Rogers and Representative Chip Roy (also Republicans) the accompanying comments by Senator Lee read: "No more blank checks for the United Nations. Americans' hard-earned dollars have been funneled into initiatives that fly in the face of our values, enabling tyrants, betraying allies, and spreading bigotry "With the DEFUND Act, we're stepping away from this debacle. If we engage with the UN in the future, it will be on our terms, with the full backing of the Senate and an iron-clad escape clause." He said the UN had betrayed U.S. trust repeatedly, and that the country should not "to be their cash cow" while the UN undermines the U.S.'s own national security and interests. Meantime, Senator Blackburn said: “ The DEFUND Act will stop all forms of U.S. financial support to the UN and hold this wayward organisation accountable for placating Hamas terrorists and the Chinese Communist Party.” Meantime, Senator Chip Roy commented: “From UNRWA actively protecting Hamas and acting against our ally Israel, and delaying condemnation of Hamas, to China being elected to the 'Human Rights Council,' to the propagation of climate hysteria, covering for China's forced abortion and sterilisation programs . . . the UN's decades-old, internal rot once again raises the questions of why the United States is even still a member or why we're wasting billions every year on it."

Woke & Wiggling Around the Truth . . . NZers Turning Their Backs on 'Legacy Media' in Droves

AI Expert Jamie Munro Brings You the Latest Intel in the Speed-of-Light-Paced World of Artificial Intelligence & Robotics

Your 'Baby’s' Missing. You're Staring Down the Barrel of Your Worst Nightmare. What Do You Do? 

First U.S. State Seeks to Ban mRNA As New Dangers Continue to Be Revealed

Outspoken U.S. Senator Rand Paul GIves A Presentation-in-Pictures of the Corrupt Lunacy Spending of the U.S. 'Agency for International Development' (USAID)

Judge Dismisses Case Against Trump's Federal Employee Buy-out Offer . . . 75,000 Resignations Accepted

Speaking Truth to Power . . . But Almost Certainly Falling on Arrogantly Deaf Ears

Respected YouTuber Explains Why Tulsi Gabbard is the Lynchpin in Trump's Push for Truth & Transparency for the American People. Meantime, 'RFK' outlines his priorities as the new Secretary for Health & Human Servies.

Readers: If You Want to Stop this Irreversible Horror from Being Perpetuated Upon New Zealand and New Zealanders, Get Your Submission in FAST.

For Your Entertainment: A Few of the Week's Classic Takedowns of the Unashamedly, Propaganda-Grade Biased Leftist Media

Leftist Media Outlets on the Take . . . 'This Stops Here', Says New U.S. Administration and Its Department of Government Efficiency (DOGE)

Mainstream Media is Thriving. We've Never Been More Respected by Our Dwindling Audience & Readership. Help Us Retain Our Collective Reputation As A Beacon of Transparency, Truth & Accountability.

Update Shared by Targeted Disability Beneficiary: Yes, It WAS Yet Another of MSD's Ploys.

Genuine Experts Are Screaming Warnings: 'This Decision Would Be New Zealand's Darkest Day'

Home Affairs Minister Takes 'Swift and Decisive Action'

Announcing The Customer & The Constituent's Very Own, Exclusive, AI Expert Columnist

FULL BIO: Jamie Munro, Volunteer AI & Technology Columnist

They Might Not Have Any Manners, But They Know Good Advice When They See It!

Our PM Word-Mimmicks Trump A Lot Lately . . . How About Mimicking this Trump Action ?

The Customer & The Constituent AGAIN Attempts to Bring This Shame to the Attention of 'Anyone Who Cares' Up There in the 'Hive

As A Government Minister Do You Know How You're Perceived by the Public? (Some Aren't As Self-Aware As They'd Like to Think They Are.) What Degree of Control Do You Have Over It & Should You Care, Anyway?

Reader: 'Their Online Reviews Are As Bad As My Own Experience. Haven't They Seen Them? Don't They CARE?!'

When Trainees Should Be the Trainers . . .

A Welcome Opportunity to Congratulate An Executive On A Complaint (Well) Handled

Just When You Thought My Experience with Tongariro Water (Both the Product and the Management - If There IS Any) Couldn't Get Any Worse . . .

Trump Opens A Can of Worms . . . and the Contents Are Surprising

Why Would Small Business Operators & Other Solopreneurs Put So Much Effort Into their Operation and Promotion . . . And Yet Overlook This Most Basic of Professionalisms?

Manufacturer's Sloppy & Uncaring Insertion of Water Bladders in Cardboard Casks Just Cost Me, BIG-TIME!!

One Long-Distance Errands Trip & Four Great Customer Service Experiences 

Yardlands Animal & Garden Supplies Store Drops New Zealand Couriers As Potential Alternative for Its Online and Bricks-and-Mortar Businesses

Tell Me, Mr Devon Buckingham, General Manager of New Zealand Couriers . . . Does This Make You Proud? If So, Freightways' Board of Directors Might Want to Think About Asking You to Find A New Position . . . In Another Industry.

Hey Masterton District Council . . . How Would YOU Like to Take A Forced Pay Cut this Month?

Lies, Bullshit & Total Disorganisation - AA Insurance & AA Road Service Are the Pits

If that's the biggest problem the public service has, then Luxon's right: We have too many 'public servants'. Waayyy too many public servants.

If I Had to Formulate A Template for Managing Public Complaints, or Managing A Media Crisis, This CEO's Actions Would Be My Case Study for A Situation Well Handled

Good Customer Service, Without Consistency, Isn't Good Customer Service

Here's the latest update in this running commentary . . .

Statistics NZ's latest release shows a radical, post-Covid decline in our trust in the institutions of health, education, Parliament, media, police, and the courts. 

With Redneck Fools Like 'Officer A' in the New Zealand Police, We're All A Lot Safer on the Roads, Right? Yeah . . . Tell That to the Dead Girl and Her Whanau.